Returns & Exchanges FAQ
Have questions about Returns and Exchanges? Learn more here!
What is the difference between a return and a warranty claim?
Returns are for product exchanges or refunds and must be submitted within 30 days of purchase directly through our website. Warranty claims are for defective products — a repair or replacement will be issued per our policy, regardless of purchase...
How do I submit a return?
Before submitting a return, confirm the following: - You are within 30 days of your original order placed directly through swampfoxoptics.com. Returns for exchanges or refunds will not be accepted after 30 days. - You have your Swampfox Optics...
If I purchased my optic from a third-party dealer, must it be returned to the original seller?
If you are seeking a refund, yes, the product must be returned to the original seller. Swampfox cannot provide refunds for products purchased outside our website.
Will I receive a shipping label when my return case is approved?
Yes. Upon approval of your return case, a prepaid return label will be sent to you via email. This Swampfox-issued prepaid label is required — items returned without the issued label may be refused and sent back. If you do not receive your...
How should I package my optic when sending it back for a return?
When shipping your optic back on a return, please follow these guidelines: - Package the optic and all accessories back in the original box. - Place the original box inside an appropriately-sized outer shipping container with adequate padding....
When should I check for updates on my return or warranty case?
Once your return or warranty shipment has been received by our team and you receive your automated confirmation email, please allow 3–5 business days for a resolution or update. All returns and warranty claims are processed in the order they were...
How long does the return process take?
Case approval typically takes 1–3 business days. Once approved and the item is received, resolution takes approximately 2-3 business days. Shipping is typically the longest part of the process.