Warranty FAQ
Have questions about your Swampfox Warranty? Learn more here!
Does Swampfox Optics offer a warranty?
We stand behind our products with a comprehensive, Limited Lifetime Warranty. Our full Warranty Policy can be found directly on our website. For any questions about our warranty, please reach out to our Customer Support Team - support@swampfoxoptics.
What does the Swampfox warranty cover?
Your Swampfox product carries a Lifetime Warranty against manufacturing defects and material flaws, covering the structural housing and glass — everything except the illumination/electronic system and cosmetic damage. If it suffers damage under...
What items are covered under the warranty?
All optics and mounts are covered by our Limited Lifetime Warranty. Included accessories that come with the optic — such as screws, tools, lens caps, stickers, batteries, and lens cloths — are not covered under warranty and can be purchased...
How do I submit a warranty claim?
All warranty claims are submitted electronically. Before submitting, please confirm you have the following: - A Swampfox Optics account - Valid proof of purchase from Swampfox or an authorized third-party dealer — accepted forms include: an...
Will I receive a shipping label when my warranty case is approved?
Yes. Upon approval of your warranty case, a prepaid return label will be sent to you via email. This Swampfox-issued prepaid label is required for returning your product — items returned without the issued label may be refused and sent back. If...
How should I package my optic when sending it back for a warranty claim?
When shipping your optic back on a warranty claim, please follow these guidelines: - Package the optic in its original box if available. If not, ensure the optic is wrapped and padded appropriately. - Place the boxed optic inside an appropriately-...
What happens if my optic turns out to be functioning correctly?
If our team inspects your optic and determines that it is functioning correctly with no manufacturing defect found, an update will be provided to you via email, and the optic will be returned to you.
Are replacement optics tested before being shipped?
All replacement optics are inspected and tested before being shipped to ensure they meet our quality standards.
What about counterfeit or non-authorized products?
Swampfox Optics only supports and honors warranties on products purchased through swampfoxoptics.com or our authorized dealer network. Products purchased from unauthorized third-party sellers — including marketplace listings that may offer...
Are replacement parts or accessories available?
Yes. Swampfox offers accessories including lens caps, mounts, and battery replacements for many of our products. Visit the accessories section of swampfoxoptics.com to see what is available for your specific model. For parts not listed on the...